Everything to know before your cat stays with us.

No. All hoMEOWner boarding rooms are private. Cats from different customers or bookings are never placed together in the same boarding room.

Yes. Owners are required to provide sufficient food for their cat's entire stay. Our team follows the feeding schedule and instructions you provide. Keeping your cat on its usual diet also helps minimise unnecessary dietary changes during boarding.

We recommend packing enough for the full stay, plus a small extra amount where possible in case your plans change.

No. hoMEOWner provides tofu cat litter for boarding guests. Litter trays are cleaned regularly throughout the stay. Between guests, each tray is thoroughly cleaned and disinfected using F10 veterinary disinfectant before it is prepared for the next cat.

General cleaning of the boarding rooms and shared public areas is carried out every morning. We also use two large exhaust fans to refresh the indoor air and improve ventilation throughout the boarding area.

Yes. Playtime is normally provided twice daily — once after the morning cleaning routine and again in the evening.

Playtime is adjusted to each cat's temperament, behaviour and comfort level. Friendly and suitable cats may have supervised shared playtime where appropriate, while timid, shy or less social cats can have private playtime instead. We also follow the owner's specific handling and socialisation instructions.

A valid vaccination record must be presented before check-in. Cats must also receive appropriate flea prevention or flea treatment before arriving at hoMEOWner.

Cats showing signs of fleas, contagious illness or other health concerns may be refused check-in for the safety of other boarding guests.

No. hoMEOWner is a cat boarding facility and does not provide medical boarding. For the safety and wellbeing of all cats staying with us, we do not accept cats that are currently unwell, suffering from a contagious condition or requiring active medical care.

Cats requiring medication must be discussed with us before booking and are accepted only on a case-by-case basis. Please tell us what is required before confirming the stay so we can determine whether we can safely accommodate the routine.

If we notice signs of illness, injury or a significant change in your cat's condition during boarding, we will contact you or your designated emergency contact as soon as possible.

Where veterinary attention is required, we can arrange for your cat to be taken to our preferred nearby clinic, Animed Veterinary Center, Bandar Mahkota Cheras, or another appropriate veterinary clinic where necessary.

Veterinary consultation, treatment, medication, transport and related expenses remain the responsibility of the owner.

Check-in and check-out can be done anytime within our operating hours — it is not a fixed 10:00 AM check-in or 7:00 PM check-out time.

Monday, Tuesday, Thursday–Sunday: 10:00 AM–7:00 PM
Wednesday: 10:00 AM–2:00 PM

Our usual lunch break is from 1:00 PM–2:00 PM on full operating days, so please plan your arrival outside that hour where possible.

When your stay is active and CCTV sharing is enabled, you can watch your cat directly through your hoMEOWner booking. No separate camera app is required: log in, open the active booking and use the CCTV access shown there.